Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
To access the latest fashion, you need to register with us. Once you are on our welcome page, simply click on log in. If you are not a Yogo member, create your online profile and start shopping. It is that simple.
Our staff will be happy to provide you with a tracking number to track your parcel. Please contact us for your tracking number, and then track it on the UPS website.
Once you have registered with Yogo, select your purchase items, place the order and follow the prompts. You will be directed to a payment page upon checkout.
Yes, Yogo incorporates contemporary E-commerce solutions for the safety and security of online shopping with us.
If you have a question regarding our online store (ordering, account questions, technical questions), please contact How to contact customer service – +86 159 8870 78 68.
Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.
Yes, we ship worldwide.
Shipping information is sent to the shipping company immediately after your payment has been processed, so changing it after placing your order is difficult. Please enter your address carefully!
If you need to change your shipping address, please contact us as soon as possible.
If you need to swap an item
Returns and Exchanges
All products displayed on our website are manufactured in accordance with strict quality standards. Our brand and our customer base is our core value, so we guarantee quality products.
All factories with which we cooperate take quality very seriously and are certified.
In this case, contact our support as soon as possible (+86 159 8870 78 68) or we will contact you ourselves!
We will resolve this issue immediately!
We guarantee all our products for 30 days from the date of receipt, provided that the product has not been used, has not been misused and is in a salable condition. For complete warranty information, please contact support.
YOGOSALE will accept returns or exchanges within 30 days of the date of receipt, provided that the returned product (s) are unused and in their original condition – complete with original paperwork and packaging.
All returns require a Return Merchandise Authorization number, regardless of the reason for the return. This can be obtained by contacting our support.
Any items purchased from our site are eligible for a refund if they are in new condition as stated in our Returns Policy. We may not be able to accept returns:
Products that have been built or customized according to your requirements
For more detailed information contact our support!
We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.
If you change your mind about your purchase, you have the option to cancel your order within three hours of purchase. To cancel your order, please contact our support service.
Right now we are not accepting pre-orders on sold out items. However, you can sign up for restock notifications for specific items on our site, so you will be one of the first to know when the specific item you want is available again.